Thank you for shopping at Nutrigien AgroTech. We are committed to providing our customers with top-quality Spirulina products and derivatives. However, we understand that there may be circumstances where you need to return or exchange a product. This policy outlines the conditions under which returns, exchanges, and refunds will be accepted.
- Return Period:
- Products can be returned within 30 days of the receipt date. Returns made after this period will not be accepted.
- Eligibility for Returns:
- Products must be in the original packaging and in the same condition you received them.
- Products should not have been used or opened.
- Products must have all seals intact.
- Non-returnable Items:
- Any item that is returned more than 30 days after delivery.
- Any product that has been opened or used.
- Sale items (only regular priced items may be refunded).
- Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 8 to 10 days.
- Exchanges:
- We only replace items if they are defective.
- If you need to exchange an item for the same product, contact our customer support team. Shipping costs will be paid by customer.
- Shipping Returns:
- You are responsible for shipping costs for returning your item unless the item was damaged or incorrect upon arrival.
- Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from the refunded amount.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Damaged Items:
- If your order arrived damaged, please contact us immediately, and we will arrange a replacement or refund for you.
- We may ask for photos of the damaged product to better assist with the return process.
- Cancellations:
- Orders can be canceled within 12 hours of placement without any fees.
- After 12 hours, a restocking fee of 10% may be applied if the order has not been shipped yet.
- Customer Support:
- For any queries regarding returns, exchanges, or refunds, our customer support team can be reached at communication@nutrigien.com
By purchasing from Nutrigien AgroTech, you agree to the terms of this Refund and Return Policy. We reserve the right to modify this policy at any time, so kindly review it regularly.
Thank you for choosing Nutrigien AgroTech for your Spirulina and byproduct needs!